Privacy Policy

 

Welcome and thank you for your interest for Emerald Lakes Studios, this Privacy Policy concerns the Service(s) we provide on our website https://www.akrogialiaparthotel.com and all relevant websites, mobile apps, including tablet apps, all communications with people via written or spoken media such as email or phone. The Emerald Lakes Studios Privacy Policy describes the information we collect through the Service(s) we offer, the way we use and disclose such information, and the steps we take to protect this information. By visiting our website or by using our Service(s), you accept this Privacy Policy.

1. Definitions

'' Privacy Policy '' means the Emerald Lakes Studios Privacy Policy

"Client" means a customer of Emerald Lakes Studios

"Client Data" means personal data, reports, addresses, and other files, folders or documents in electronic from that a User of the Service stores within the Service.

"Personal Data" means all information collected by Users and Visitors of our website or through our Service (s) or Third Party Service(s) on our behalf.

"Public Area" means the area of the website to which both Users and Visitors can access without having to log in.

"Restricted Area" means the area of the website or third party service page(s) accessible only to Users and where access requires logging in.

"User" means a customer or employee or an external partner or a representative of a Customer who primarily uses the restricted pages of the Site or the Service (s) to which we provide access.

"Visitor" means an individual (not user) who uses our site but does not have access to restricted areas of the website or Service(s).

"Service(s)" means the services that Emerald Lakes Studios provides.

 

2. The Information We Collect on the Service:

 

2.1 User-provided information

When you use the Service (s), as a User or as a Visitor, you may provide and may collect Personal Data. Examples of Personal Data include name, e-mail address, mailing address, mobile phone number and credit card or other billing information. Personal Data also includes other information, such as the geographical area. We may collect Personal Information when subscribing to newsletters, using the Service (s), interacting with other users, or communicating with Customer Service.

 

2.2 ‘’Automatically Collected’’ Information

When a User or a Visitor uses the Service (s), we may automatically record certain information from the User or Visitor's device by using various kinds of technology such as cookies and web beacons. These technologies automatically collect information that may include the IP address, device type or device ID, web browser, web pages or websites that were visited before or after using the service(s), pages or other content that the user or visitor views or interacts with, dates and times of the visit, access, or use of the Service.

 

2.3 Integrated Services

You may be able to access or subscribe to a service provided by third parties on our behalf through the use of your email account or username and passwords. By authorizing us to connect with an integrated Service, you authorize us to access and store your name, email address(es), data of birth, gender, current city, profile picture URL, and other information that the integrated Service makes available to us, and to use and disclose it in accordance with this Policy.  Please carefully review the terms of use and privacy policies for each embedded service, before using your Services and logging in with our Service(s).

 

 

2.4 Information from Other Sources

We may obtain information, including Personal Data, from third parties and other sources other than our Services, such as our partners, advertising services, credit rating agencies or other third party services incorporated into our website. If we combine or associate Personal Data from other sources with Personal Data that we collect through the Service(s), we will manage them in accordance with this Privacy Policy.

3. How we use the information we collect

3.1 Our services

We use the information we collect (except Client Data) to operate our services, maintain, improve, and provide support to users of the Service(s). We process Client Data in accordance with the directions provided by the Client or User.

3.2 Improvements

We use the information to understand and analyze trends and usage preferences for our visitors and users, to improve services and functions. If this purpose requires data processing by Emerald Lakes Studios, the data will be used anonymously or in aggregate form.

3.3 Communications

We may use the Visitor’s or User’s email address or other information (except Customer Data) to contact this Visitor or the User (i) customer service, to address intellectual property infringement, rights of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) updates on promotions and events related to products and services or third party services we partner with. You may opt out of receiving any promotional announcements as described below under "Getting consent to receiving promotional or newsletters".

 

3.4 Cookies and Tracking Technologies

We collect information from our website(s) through cookies and similar technologies to: (i) personalize our Service, such as remembering a User or Visitor; not need to re-enter the name or email during a visit or subsequent visits. (ii) custom ads, content, and information. (iii) monitor and analyze the effectiveness of our Services and (iv) track site usage metrics such as the total number of visitors and pages viewed (v) track your listings, submissions, and status in any promotions or other activities of the Service. You can read more about cookies at https://www.allaboutcookies.org.

3.5 Analytics

We use Google Analytics to measure and evaluate traffic of our site and the creation of reports on its navigation. Google works independently of us and has its own privacy policy, which we suggest you read. Google may use the information it collects through Google Analytics to evaluate User and Visitor activity on our site. For more information, see Google Analytics Privacy and Data Sharing.

3.6 Interest Based Advertising

Interest-based advertising is the collection of data from different sources and different platforms in order to predict the preferences or interest of a person and to deliver to the individual through his or her computer or phone or tablet the advertisement based on his supposed preference or interest resulting from the collection of data relating to that person or others likely to have similar interests or preferences. We work with third parties to understand in what individuals are most likely to be interested in Emerald Lakes Studios services so we can offer them ads from third-party sites or applications. These third parties include: (i) an advertising network that collects information about an individual's interests when that person sees or interacts; (ii) advertising performance services and tools that measure the effectiveness of certain advertisements; and (iii) or tools that collect information when a person views or interacts with one of our ads. In cooperation with these third parties, we collect information about the ads we show. We use tools such as cookies, beacons and similar technologies. We may have access to databases of information collected by third parties. We, or the third parties we partner with, use the information we collect as described above to understand the different activities and behaviours of our customers or visitors to our website, identify new visitors, present personalized content, provide more useful and relevant ads. Interest-based ads may appear on third-party sites, third-party applications, search engines, or on third-party platforms. We can offer these ads for our products or services directly or through third parties. Visitors can opt out of interest-based advertising (from many - but not all) to which we or third parties participate, you can learn more by visiting the following websites: https://www.aboutads.info/consumers and https: //www.networkadvertising.org.

 

 

4. To Whom We Disclose information

We will not intentionally disclose User or Visitor Personal Data that we collect or store through our Services to third parties without the consent of the User or Visitor. We may disclose information to third parties if you accept it, as well as in the following cases:

4.1 Unrestricted Information

Any information you voluntarily choose to include in a public domain of the service, such as a public profile page, will be available to any visitor or user who has access to the content.

4.2 Service Providers

We work with third-party service providers who provide us with website, web development, application development, web hosting, support and other services for us. These third parties may have access to personal data or customer data or process personal data as part of providing these services to us. We limit the information provided to these service providers to what is reasonably necessary for them to perform their functions, their cooperation with us requires them to keep this information confidential.

4.3 Non Personally identifiable information

We may provide third parties with certain data (non-personal data) that are automatically collected or for a variety of purposes including (i) compliance with various obligations (ii) for business or commercial purposes; (iii) helping third parties understanding our Client’s, User’s and Visitor’s interests, habits, and usage patterns for certain programs, content, or functionality through the Service(s).

4.4 Law Enforcement, Legal Process and Compliance

We may disclose Personal Data or other information if required by law or in good faith if such action is necessary to comply with applicable laws, court order or governmental order. We also reserve the right to disclose Personal Data or any other information we believe in good faith to be appropriate or necessary to (i) take precautionary measures against any liability that may arise, (ii) protect ourselves or others from false, abusive or illegal actions (iv) protect the security or integrity of our Service(s) and any installations or equipment used for the purpose of the use of the Service(s), or (iii) to investigate and defend the allegations or claims of third parties; Supply of our Services, or (v) to protect our property or other legal rights, property rights or safety of others.

5. Your Choices

5.1 Access, Correction, Deletion

We respect your information, and provide you with reasonable access to the Personal Data you have provided through the use of our Service(s). If you wish to access or modify any personal data we hold about you or request to delete or transfer any information about  that we have obtained through our services or through an embedded service, you may contact us as described in ' 'How to Contact Us''. You can ask us to modify, or delete your personal information at any time. Keep in mind that changes need a reasonable amount of time; we may retain all the information you submit for backup, archiving, fraud prevention and abuse, analysis, legal obligations, or where we believe that we have a legitimate reason to do so. You may decline to share certain personal data with us, so we may not be able to offer you some of the features of the service. At any time, you may object to the processing of your Personal Data. If you believe that your privacy right provided by applicable data protection laws has been violated, please contact us using the Contact Form on our website. This provision does not apply to Personal Data that is part of Client Data. In this case, Customer Data Management is subject to the Client’s own Privacy Policy and any request for access, correction or deletion should be submitted to the Client responsible for uploading and storage such data into the Service.

5.2 Navigation Information

You can opt out of collecting information about your visit to our Website by Google Analytics using the Google Analytics opt-out feature.

5.3 Opting out from Commercial Communications

If you receive or receive promotional or informational emails from us, you can opt out at any time by following the instructions contained in the email or by sending an email to the address provided in the 'Contact Us' section. Please note that if you opt-out from receiving advertising or newsletters from us or otherwise modify the nature or frequency of the advertisements you receive from us, it may take up to ten (20) business days for us to be able to process your request. In addition, even after you opt-out from receiving advertising or newsletters from us, you will continue to receive messages from us as long as we provide Service(s) to you. If the client requests Emerald Lakes Studios  to remove the data, we will respond to requests within thirty (30) days. We will delete, modify or exclude access to any Personal Data we store only if we receive a written request from the Client responsible for such Personal Data. We reserve the right to keep a copy of this data for archiving purposes or to defend our rights. Any such request regarding Client Data should be addressed as indicated in the "How to Contact Us" section and should include sufficient information to identify the Client and the information to be deleted or modified.

6. Third-Party Services

The Service(s) may contain features or links to sites and services provided by third parties. Any information you provide on third-party websites or services is transferred directly to them and is subject to their Privacy Policy. We are not responsible for privacy practices and policies of third-party websites or services that are provided with links or access through our Service(s). We encourage you to learn about third party privacy and security policies before providing them with your personal information.

7. Minors and Children’s Privacy

The protection of the privacy of young children is particularly important. Our service is not directed directly to children under the age of 18 and we do not collect personal data from children under the age of 18 without the consent of the parents. If you are under 18, please do not use the Service(s) in any way. If we learn that personal data has been collected about the Service(s) from people under the age of 18 and without the consent of the parents, then we will take appropriate steps to delete that information. If you are a parent and discover that your child under 18 years of age has used our service(s), then you can notify us by email using the Contact Form and ask to delete this Child's Personal Data from our systems. Our Service(s) are not intended for use by minors and you do not intend to publish content. To the extent that a minor has published such content in the Service, the minor has the right to delete or remove that content. If you have any questions about this topic, please contact us as using the Contact Form. Please note that although we offer this deletion, removal of the content may not ensure complete or complete removal of this content or information.

8. Data Security

We follow generally accepted standards to protect the information we receive, both during the transmission and the information we have received. We use appropriate technical and physical safeguards to protect your Personal Data from accidental or unlawful disasters, accidental loss, unauthorized modification, unauthorized disclosure or access, misuse and any other illegal form of processing of the Personal Data that is in our possession. This includes, for example, firewalls, password protection, and other access control and authentication controls. We use SSL technology to encrypt data during public internet broadcasting, we also use application security features to further protect your Personal Data. However, no internet-based method or electronic storage method is 100% secure, we cannot guarantee the security of any information you transmit or store to the Service(s) therefore do so at your own risk. We also cannot guarantee that this information may not be accessible, disclosed, modified or destroyed in violation of any physical, technical or managerial safeguards. If you believe that your Personal Data has been violated, please contact us as indicated in the "How to Contact Us" section. If we know of a security breach, we will notify you and the authorities of the occurrence of the violation in accordance with applicable law.

9. Data Retention

We will maintain and use the information required to comply with legal obligations, resolve disputes and enforce our agreements.

10. Settings

Although you can customize your privacy settings to restrict access to certain Personal Data, you should be aware that no security measures are perfect. We are not responsible for circumventing any privacy or security measures when using our Service(s) or third party services on our behalf. In addition, we cannot control the actions of other users with whom you may choose to share information, as well as users or third parties who may have copied or stored the information that is available when you make or have used our Service. We cannot and do not guarantee that the information you publicly announce will not be displayed by unauthorized persons.

 

11. Data Transfer

Our Customer Services and databases are hosted in EU Data Centers. We have complied with the GDPR requirements by providing you with adequate protection of your personal data in relation to the storage and processing of data, your requests and operation of the Service. We may transfer, process, and store personal data that we collect through our Service (s) in central databases and service providers located in the United States that may not have the same data protection framework with the EU. If we need to transfer personal data to the United States, we will protect them as described in this Privacy Policy.

12. Data Controller and Data Processor

Emerald Lakes Studios does not act as a controller in accordance with General Data Protection Regulation (EU) 2016/679 ("GDPR") and does not have the relevant responsibilities under the GDPR. Emerald Lakes Studios should only be considered as processor on behalf of its Clients and Users.

13. Changes and Updates to this Policy

Please revisit this page frequently to stay informed of any changes to this Privacy Policy, which we may update on a regular basis. If we modify the Confidentiality Policy we will indicate the date of the latest release update at the end of this Privacy Policy. If you continue to use our Service(s) after the revised Privacy Policy, it means that you have read, understood and agreed with the current version of Emerald Lakes Studios Privacy Policy.

14. How to contact us

Contact us by email using the Contact Form on ‘Contact’ webpage for any questions or comments, usage guidelines, choices, concerns or complaints about this Privacy Policy.

 

 

EMERALD LAKE STUDIOS | 14, Plastira str., Agios Nikolaos 72100, Crete, Greece | Tel.: +30 28415 01122 |

Powered by 4EW